Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At AI Tools Academy, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds will be issued for purchases made through our website https://digitalaitrack.online.

Please read this policy carefully before making a purchase. By purchasing our courses or services, you acknowledge that you have read, understood, and agree to this Refund Policy.

1. 30-Day Money-Back Guarantee

1.1 Eligibility Criteria

To be eligible for a refund under our 30-day money-back guarantee, you must meet the following conditions:

• The refund request must be submitted within 30 calendar days from the date of purchase
• You must have completed less than 30% of the course content
• You have not previously received a refund for the same course
• You have not violated our Terms and Conditions
• The purchase was made directly through our website (not through third-party platforms)

1.2 What's Covered

Our 30-day money-back guarantee covers:

• Individual course purchases
• Course bundles and packages
• One-time payment courses

1.3 What's Not Covered

The following are not eligible for refunds under our 30-day guarantee:

• Subscription-based services (covered under Section 3)
• Free courses or promotional items
• Courses purchased more than 30 days ago
• Courses where more than 30% of content has been accessed
• Certification fees or examination costs
• Third-party products or services
• Downloadable resources if they have been downloaded

2. Refund Request Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at [email protected] with "Refund Request" in the subject line
2. Provide Information: Include your full name, email address associated with your account, order number, and purchase date
3. State Reason: Briefly explain why you are requesting a refund (this helps us improve our services)
4. Wait for Response: Our team will review your request and respond within 5-7 business days

2.2 Required Information

When submitting a refund request, please provide:

• Your full name as it appears on the account
• Email address used during purchase
• Order/Transaction ID
• Date of purchase
• Course name(s) for which refund is requested
• Reason for refund request
• Screenshots or documentation if the issue is technical

2.3 Processing Time

Once your refund request is approved:

• We will process the refund within 5-10 business days
• The refund will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 5-10 business days for the funds to appear in your account
• You will receive an email confirmation once the refund has been processed

3. Subscription Refunds

3.1 Monthly Subscriptions

For monthly subscription plans:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing cycle
• No refunds will be provided for partial months
• You will retain access to content until the end of the paid period
• No refunds for previous months will be issued after cancellation

3.2 Annual Subscriptions

For annual subscription plans:

• Refunds are available within the first 30 days of purchase for the full amount
• After 30 days, we may issue a pro-rata refund for unused months at our discretion
• Refund eligibility depends on usage and completion of course content
• You must not have completed more than two courses to qualify for a pro-rata refund

4. Exceptional Circumstances

4.1 Technical Issues

If you experience technical problems that prevent you from accessing course content:

• Contact our support team immediately with detailed information about the issue
• We will work diligently to resolve the problem within 48 hours
• If we cannot resolve the issue within 7 business days, you may be eligible for a full refund
• You must provide documentation of the technical issue (screenshots, error messages, etc.)

4.2 Course Content Issues

If the course content significantly differs from the description or is incomplete:

• Report the issue to our team within 14 days of discovery
• Provide specific examples of discrepancies or missing content
• We will review your claim and either update the content or offer a refund
• Refunds will be issued if the discrepancy is confirmed and cannot be resolved

4.3 Medical or Emergency Situations

In cases of serious medical emergencies or exceptional personal circumstances:

• Contact us as soon as possible with documentation of the situation
• We may extend your access period or offer a refund on a case-by-case basis
• Each situation will be reviewed individually and handled with compassion
• Final decisions rest with management and are made at our sole discretion

5. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

Item/Service	Reason for Non-Refundability
Completed Courses	Courses where more than 30% of content has been accessed
Certification Fees	Third-party certification costs and examination fees
Downloaded Materials	Digital resources that have been downloaded to your device
Custom Services	Personalized tutoring or consulting sessions that have been delivered
Third-Party Products	Software licenses or tools purchased through external vendors
Promotional Items	Free courses, bonuses, or items received as part of promotions
Bundle Components	Individual courses within a bundle after the bundle refund period

6. Partial Refunds

6.1 When Partial Refunds Apply

In certain circumstances, we may offer partial refunds:

• If you've completed between 20-30% of the course content
• For annual subscriptions after the initial 30-day period
• If technical issues affected only a portion of your access time
• When course bundles are partially used

6.2 Calculation Method

Partial refunds are calculated based on:

• Percentage of course content accessed
• Time elapsed since purchase
• Value of content consumed
• Administrative costs

The minimum partial refund amount is $25 or 25% of the purchase price, whichever is greater.

7. Fraudulent Activity and Abuse

7.1 Refund Abuse Policy

We reserve the right to deny refund requests if we detect patterns of abuse, including:

• Multiple refund requests across different accounts
• Requesting refunds after completing substantial course content
• Downloading all course materials before requesting a refund
• Using multiple email addresses or payment methods to circumvent our policies
• Sharing account credentials or course content with others

7.2 Account Suspension

If we determine that you have abused our refund policy:

• Your refund request will be denied
• Your account may be suspended or permanently banned
• You may be prohibited from making future purchases
• We may pursue legal action for fraudulent activity

8. Chargeback Policy

8.1 Before Filing a Chargeback

If you have an issue with your purchase:

• Contact us first at [email protected]
• Allow us 7 business days to respond and resolve the issue
• Most issues can be resolved without involving financial institutions
• Chargebacks result in additional fees and complications for both parties

8.2 Consequences of Chargebacks

If you file a chargeback instead of following our refund process:

• Your account will be immediately suspended
• Access to all courses and content will be revoked
• You will be banned from future purchases
• We will contest the chargeback with documentation of our refund policy
• You may be responsible for legal fees if the chargeback is found to be fraudulent

9. Special Promotions and Discounts

9.1 Promotional Pricing

For courses purchased at promotional or discounted prices:

• The standard 30-day money-back guarantee still applies
• Refunds will be issued for the amount actually paid, not the full price
• Promotional offers cannot be retroactively applied to refunded purchases
• Bundle discounts are calculated proportionally for partial refunds

9.2 Coupon and Gift Purchases

If you purchased a course using a coupon or gift certificate:

• Refunds will be issued as store credit, not cash
• The original coupon or gift certificate will not be reinstated
• Store credit expires after 12 months and cannot be transferred

10. International Purchases

10.1 Currency Conversion

For purchases made in currencies other than USD:

• Refunds will be processed in the original currency
• Exchange rate fluctuations may affect the refunded amount
• We are not responsible for currency conversion fees charged by your bank
• Refund amounts may differ slightly due to exchange rate changes

10.2 International Banking Delays

Please note that international refunds may take longer to process:

• Standard processing time is 10-15 business days
• Additional time may be required for international bank transfers
• Wire transfer fees may be deducted from the refund amount

11. Contact Information for Refund Requests

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes by:

• Posting a notice on our website homepage
• Sending an email to registered users
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes to this policy constitutes acceptance of the modified terms. However, any refund requests for purchases made before the policy change will be governed by the policy in effect at the time of purchase.

13. Legal Compliance

This Refund Policy complies with applicable consumer protection laws, including:

• Federal Trade Commission (FTC) regulations
• Consumer protection laws in the United States
• Payment card industry standards
• Distance selling regulations

If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full force and effect.

© 2025 AI Tools Academy. All rights reserved. This Refund Policy is effective as of January 1, 2025 and applies to all purchases made on or after this date.